Privacy Policy

Last Updated: October 2025

Performance by Sarah & Ange (“we”, “our”, “us”) is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with our services, website, and programs.

1. Collection of Personal Information

We collect only the personal information necessary to deliver our services safely and effectively. This may include:

Full name and contact details (address, phone number, and email)
Date of birth and emergency contact information
Relevant health and medical history for exercise screening and program design
Payment information (processed securely through third-party providers such as Everfit or Stripe)
Information you provide through forms, surveys, or correspondence with us

Personal information is generally collected directly from you, either via our website, registration forms, or when you communicate with us.

Where health information is collected, it is handled as sensitive information in accordance with the Privacy Act and used solely for providing exercise and conditioning services.

2. Purpose of Collection

We collect personal information for the following purposes:

To register and manage your participation in our programs and services
To communicate with you about schedules, updates, and training information
To design safe and effective training programs tailored to your goals
To process payments and maintain business records
To comply with legal and regulatory obligations

We do not use or disclose personal information for any purpose other than those stated above, unless you provide consent or it is required by law.

3. Storage and Security of Information

We take reasonable steps to ensure your personal information is protected from misuse, interference, loss, unauthorised access, modification, or disclosure.

Electronic records are stored in password-protected systems, and hard-copy documents (if used) are kept in secure locations. Access is restricted to authorised personnel only.

Data shared with third-party platforms (such as Everfit, Stripe, or Google Workspace) is protected under their respective privacy and security policies, which comply with Australian privacy standards.

4. Disclosure of Personal Information

We may disclose your information in limited circumstances:

To trusted third-party service providers who assist in operating our business (e.g., Everfit for program management, payment processors for billing)
Where required or authorised by Australian law (for example, to comply with a court order or legal obligation)

We do not share, sell, or rent personal information for marketing purposes.

5. Access and Correction

You have the right to request access to, or correction of, your personal information at any time.
Requests can be made in writing to performancebysarahandange@gmail.com, and we will respond within a reasonable timeframe as required under the Australian Privacy Principles.

If we refuse access or correction, we will provide written reasons and outline available complaint procedures.

6. Data Retention and Disposal

Personal information is retained only for as long as necessary to fulfil the purpose for which it was collected, or as required by law.
When no longer needed, data is securely deleted or destroyed in accordance with the Office of the Australian Information Commissioner (OAIC) guidelines.

7. Website and Digital Data

When you visit our website, we may collect limited technical information (such as browser type and usage data) to improve user experience.
Cookies may be used for site analytics; however, you can disable them through your browser settings if preferred.

No personal health or payment data is collected through cookies.

8. Complaints and Enquiries

If you believe your privacy has been breached, please contact us immediately at performancebysarahandange@gmail.com.

9. Updates to This Policy

We may amend this Privacy Policy from time to time to reflect updates in law or business practices.
The most recent version will always be available on our website, with the effective date clearly noted.