Terms & Conditions

Last updated: October 2025
These Terms and Conditions (“Terms”) govern all services provided by Performance by Sarah & Ange (“we”, “us”, or “our”) to you (“the client”)..

By registering, purchasing, or participating in any of our programs, you acknowledge that you have read, understood, and agree to be bound by these Terms.

1. Program Commitment and Payments

1.1 All programs operate on an 8-week minimum term.
1.2 Subscriptions are billed monthly in Australian Dollars (AUD) via the approved payment platform at the time of registration.
1.3 Following the initial 8-week block, your membership will automatically renew for the next block unless you provide written notice to cancel in accordance with Section 2.
1.4 You authorise recurring payments from your nominated payment method for the duration of your subscription.
1.5 You are responsible for ensuring sufficient funds are available. Failed or missed payments may incur an administrative fee and temporary suspension of program access.

2. Cancellations and Refunds

2.1 To cancel your subscription, written notice must be emailed to performancebysarahandange@gmail.com.
2.2 A minimum of 14 days’ notice (2 weeks) prior to the next billing date is required to avoid additional charges.
2.3 Cancellations requested within an active billing cycle will take effect at the end of that cycle.
2.4 Refunds are not provided for unused portions of an active program or missed sessions, except where required under Australian Consumer Law (ACL).
2.5 Under the ACL, you are entitled to a refund or replacement if a service is not delivered with due care and skill, is not fit for purpose, or does not match the description provided.

3. In-Person Sessions

3.1 In-person sessions are delivered on set days and times determined by the coaching staff.
3.2 Session times are non-negotiable, except where alternate options are made available by the coaches.
3.3 If a session is cancelled by Sarah & Ange, you will be notified as soon as possible and offered either a make-up session or credit for future use.
3.4 If you are unable to attend a session, no refund or credit will be issued unless under special circumstances at our discretion (e.g., medical grounds with supporting documentation).

4. Open Field Sessions

4.1 Open Field sessions operate on a casual, pay-per-session basis.
4.2 Bookings close 1 hour prior to the start of a session or once full capacity is reached.
4.3 Cancellations made more than 24 hours before the session start time are eligible for a credit toward a future session.
4.4 Cancellations made within 24 hours of the session start time are non-refundable.
4.5 If a session is cancelled by the coaches due to weather, field availability, or unforeseen circumstances, participants will receive a credit or alternate session offer.

5. Health and Safety

5.1 You agree to complete all required pre-screening and health forms prior to commencing any program or session.
5.2 You are responsible for disclosing any relevant medical conditions, injuries, or limitations that may affect your ability to safely participate.
5.3 You acknowledge that participation involves physical activity and inherent risks. You agree to participate voluntarily and at your own risk.
5.4 Performance by Sarah & Ange and its representatives are not liable for injury, illness, loss, or damage arising from participation, except where required by law.

6. Conduct and Participation

6.1 You agree to conduct yourself respectfully and follow all reasonable directions provided by the coaching staff.
6.2 We reserve the right to suspend or terminate your participation without refund if your conduct is unsafe, disruptive, or breaches these Terms.

7. Pricing and Billing

7.1 All prices are listed in AUD (Australian Dollars) and are inclusive of applicable taxes.
7.2 We reserve the right to update pricing from time to time, with reasonable notice provided to current clients before changes take effect.
7.3 Payments are processed through secure third-party platforms (e.g., Stripe, Everfit, or equivalent), and you are bound by their respective terms and conditions.

8. Privacy and Data Protection

8.1 We collect and store personal information necessary to deliver services, such as your name, contact details, health information, and payment details.
8.2 Your personal information is protected under the Privacy Act 1988 (Cth) and managed in accordance with the Australian Privacy Principles (APPs).
8.3 We will only use your information for legitimate business purposes, including:

Providing and managing your program or session bookings.
Monitoring performance and safety during training.
Communicating important updates, invoices, or schedule changes.
Meeting our legal and insurance obligations.

8.4 Your data will never be sold, rented, or shared with third parties except:

When required by law or legal process.
To trusted service providers (e.g., payment processors or app providers) who assist in delivering our services, and who are bound by confidentiality obligations.

8.5 All data is stored securely and accessible only to authorised personnel.
8.6 You have the right to request access to, correction of, or deletion of your personal information at any time by contacting performancebysarahandange@gmail.com.

9. Limitation of Liability

9.1 To the extent permitted by law, Performance by Sarah & Ange excludes all liability for loss, damage, or injury arising out of or in connection with participation in our programs or sessions.

10. Amendments

10.1 We may update these Terms from time to time to reflect operational changes or legal requirements.
10.2 The most current version will always be available on our website. Continued participation after changes are published constitutes acceptance of the updated Terms.

11. Contact Information

For questions, feedback, or to exercise your rights under these Terms or our Privacy Policy, contact:
📧 performancebysarahandange@gmail.com
📍 NSW, Australia